Returns & Exchanges

We really hope you are happy with your purchases from us, however if you've ordered the wrong size, or you've simply changed your mind, don't worry; you can send your order back to us within 21 days to Alice & Country, 17 Western Fields, Ruddington, Nottingham, NG11 6JE with the unworn items in their original packaging (tags attached) and your proof of purchase. We reserve the right to refuse a refund if these conditions are not met.

Please send the order back to us with a note explaining clearly the reason for your return, or the details for an exchange.


In the event of returning an item, your original postage will not be refunded. Exchanges can only be made for a different size of the same product and it is not guaranteed that the products will be in stock. We cannot be held responsible for any items which fail to reach us or for delays in your return/exchange reaching our office. We recommend that you maintain a proof of postage/receipt after posting.